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| Frequently Asked Questions The www.nearly-new-car.co.uk web site is owned and maintained by Gleneve (established 1996). Where Are The Cars Sourced? All cars on the site are provided by a highly respected preparation company in the north west of England. We act purely as a broker and you deal direct with them. They are mainly ex-lease cars that have been on short term leases which are renewed every few months. The big advantage to these cars is that they must be fully maintained and returned in good order to avoid charges, so they are cars which are spot on and about which we know the full history. These are the same cars that you'll eventually see on dealer forecourts at a considerably higher price! Are They Checked Before Delivery To Me? They come direct to you from a very high standard preparation company with a great reputation and who also supply vehicles to all the major finance companies in the UK. So you can rest assured they will not deliver a vehicle unless it passes their stringent requirements, which fully comply with industry standards. They also valet the car to a high level to ensure you will be absolutely delighted! Are The Cars As New? Pretty much as new although bear in mind that they are not brand new and therefore may have age related marks such as the odd stone chip etc. They will not have any noticeable bumps, scratches or alloy wheel damage though. What If Something Goes Wrong With The Car? As these are nearly new cars which have been properly maintained and fully inspected it's highly unlikely that any fault will develop but they will still have the balance of the manufacturers warranty which is normally up to either 3 years or 60000mls, whichever comes up first. This allows you to take the car to any of the manufacturers dealers in the UK and they will repair the fault free of charge if it's deemed to be covered by the warranty. You will need to maintain the warranty by having it serviced according to the manufacturers requirements but if it is close to being due a service we will have that done before delivery. Can I Just Buy The Car? Yes you can pay for it outright or organise your own finance. Who Provides Your Finance? We can offer very competitive HP and Balloon finance rates through a major high street bank which will hopefully be better than any rate you can secure yourself, but we are happy to give you a quote and you can then shop around for a better deal if you like! Can I View The Cars? Unfortunately no as they come direct to you from the preparation facility where there are no showroom facilities. This of course helps keep the prices down! You are of course protected under all the normal conditions such as the Sale of Goods Act and Distance Selling Directive etc but rest assured these cars are as good an example of that particular make/model that you will find. Your protection is that they are checked and prepared by an extremely experienced and conscientious company that have a very high reputation to maintain. Plus we want you to recommend us to your friends! Any Hidden Costs? Absolutely not, on the road and delivered to most mainland UK destinations. TERMS AND CONDITIONS Please read the following terms and conditions. These terms are in conjunction with the terms of any agreement from the appropriate vehicle supplier or finance provider and do not affect your statutory rights. 1. Service The www.nearly-new-car.co.uk (the WebSite) is owned and operated by Gleneve (We) and provides: a) A vehicle availability service b) A vehicle purchasing service for customers (You) wishing to buy a vehicle from a third party car dealer contact. We endeavour to secure the best vehicle price and availability from the appropriate car dealer and supply you the customer with that information. If the information is satisfactory the customer can then use our Purchasing Service. 2. Fees We charge no fees to the customer. We receive a small commission from the supplying dealer on completion of the deal with the customer. We receive no finance commission for any finance deals. 3. Finance Services We do not provide any finance arrangements ourselves but can put the customer in touch with a broker of a major high street bank who will use their best base rate of finance for the quote. Should you proceed you will be subject to their own terms and conditions. We receive no commission for finance deals and therefore will always try to provide the best advice as to whether cash, finance or securing your own finance is the most appropriate option. 4. The WebSite We prohibit the use of the WebSite for any illegal or unlawful purpose. The WebSite is designeded for use by those at least 18 years old and a UK resident with a UK driving licence. We endeavour to provide accurate information on the site but cannot be held liable for any mistakes due to human error so ask all customers to not rely fully on any information provided but to also verify it with the supplying dealer or ask us to verify. We will immediately correct any error reported. Google adwords sometimes appear on the site and we have little control over the content that appears. 5. Customer Enquiries The customer has the responsibility of ensuring their enquiries contain accurate requests and information and by enquiring you allow us to contact you by phone or email as appropriate and to reasonably follow up on the request to enquire if there is any further interest. 6. Personal Information We reserve the right to require certain information in the process of your enquiry or purchase but we will fully respect your privacy and fully operate under the rules of the Data Protection Act. No data other than name and email is stored for longer than absolutely necessary and we will never give your details to anyone other than the supplying dealer or finance company as necessary. 8. Purchasing A Vehicle Should you wish to proceed with an offer we will then take all of your details and pass them on to the appropriate dealership who will then contact you to confirm the deal and take a deposit. You will then be subject to their own terms and conditions, which you are advised to fully read before proceeding. If you require to alter anything whilst the vehicle is on order you can either contact us or the dealer. All payments are made directly to the dealer and we take no money at all. 9. Vehicle Delivery We will advise you of an approximate delivery date during the enquiry process and the dealer will then give you a more accurate date when you are ready to order. We have no control over the delivery date but we will help ensure it is a reasonably appropriate and accurate one. 10. Part-Exchange Part exchange vehicles can be accepted and a quote will be provided based on your accurate description of the car. 11. Cancellations and Refunds As all deals are directly with the supplying dealership you will be subject to their individual terms and conditions but these will not affect your statutory rights covered by the Sale of Goods Act, Distance Selling Directive, Finance Act etc, giving you various rights including the right to cancel within 7 days or 14 days if a finance agreement. We ask you to carefully read all terms and conditions provided by the supplying dealer or finance company. 12. Complaints If you have any complaints please contact the dealer directly or call us and we will endeavour to help you achieve a satisfactory outcome to your complaint. 13. Events Beyond Our Control The Company makes reasonable endeavors to fully comply with its Terms and Conditions although it is not accountable for a failure to do so as a result of circumstances beyond its control such as acts of god, war, civil disorder or industrial disputes. 14. Reasonably Foreseeable Losses We act only as an agent to help you acquire a good deal with a dealership and after that your deal is entirely with the dealer should any problem arise. We take no money from you but will refund any money we have made from the deal via the dealership should it become necessary. END |
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